Conflict Management

Q1.How many conflict styles are there according to Thomas and Kilmann?

5

7

4

6

Q2.A __________ of the workplace is impacted by conflict and hostility

half

quarter to half

third to half

None of these

Q3.__________ occurs when people have different views on what values, deadlines, and goals are important.

None of these

agreement

fight

conflict

Q4.Brute force can be a time honored method of

removing errors

removing risks

resolving uncertainty

resolving conflict

Q5.Most conflicts have their roots in uncertainty and negotiations is a way of managing

resultant risk

inputs

failure

uncertainty

Q6.How do managers break free of the win-lose paradigm?

Avoiding

Collaborating

Accommodating

Combining

Q7.The cost of bullying in workplace is _____

$30,000 to $100,00

$120,000

$40,400 to $500,000

None of these

Q8.Which is the win-lose approach?

Competing

Compromising

Avoiding

Accommodating

Q9.A/An _________ manager is one who cooperates to a high degree

combining

avoiding

collaborating

accommodating

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